THE FIGURE8 APPROACH

 

OUR APPROACH

 

Figure8's client requirements often vary; from complete outsourced services, to selected base services complimenting existing support arrangements, to short, medium or long term projects. Figure8 listens to its clients unique requirements and uses them as a base to develop solutions that meet the key criteria.

 

If you have a technology support requirement anywhere in Australia, at any time or on any day, perhaps we can help you.

 

POINTS OF DIFFERENCE

 

-    Flexible solution design

-    A network of service partners nationally

-    Focus on end customer satisfaction

-    Focus on first time fix/single visit outcomes

-    Friendly, experienced and professional personnel

-    Genuine 100% coverage foot print

-    Genuine SLA attainment from 2 hours (response)

-    Full 24/7, 365 day coverage

-    Proprietary Service Management System – Autom8

 

SOLUTIONS MODEL

 

Figure8 adopts a solution based approach to service modeling, utilising the services of selected key strategic partners across Australia, whilst maintaining a single point of contact approach with its clients.

 

For ongoing, long-term engagements Figure8 may deliver services through its Infinity Service model.  The Infinity Service model is underpinned by the a network of local skilled resources with pre-set processes and key-performance targets, through which Figure8 can reduce the overall cost of delivery and ensure the repeated delivery of high quality support.

 

For specialised or project based activities, Figure8 develops a customised service model specifically geared to its clients unique requirements. Drawing from a wide network of suppliers, as well as key technical staff, Figure8 builds unique, green-field solutions focusing on the prioritised key targets of any particular project to ensure it is always meeting its clients requirements.

 

If you'd like to know more about Figure8's unique approach to solution design, please feel free to contact us.

 

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