The Figure8 Call Centre provides for two incident engagement options, including simple catch and dispatch and Level 1 triage services, complete with knowledge base references to provide for remote resolution. 

 

Services can be provided directly to end users or function as an escalation from a client’s internal helpdesk. 

 

Additional services include data capture, overflow and special projects. 

 

Whilst the Figure8 Autom8 Service Management System is the primary database of record, flexibility is offered to update client systems, independently or in conjunction with the Autom8 Service Management system (swivel seat). 

 

The Figure8 Call Centre operates 24hrs per day, 7 days a week and is based onshore, right here in Australia.