FIELD SERVICES

From Mount Isa to Karratha, Melbourne to Perth, Kerikeri to Invercargill – wherever you are in Australia or New Zealand, there is a Figure8 Field Service Technician ready to assist.

Calling from a pool over more than 400 expertly skilled resources, Figure8 provides its customers with agile, highly responsive support, incorporating solutions for onsite break/fix, client-side deskside support, installation and deployment activities and preventative maintenance.

Via it’s proprietary, cutting edge, cloud based service management tool – Autom8 – Figure8 makes sure its customers are provided with up to the minute status updates (including automated triggers based on location, estimated time of arrival and key technician notifications), ensuring they are kept informed for the entire lifecycle of the services provided.

Functioning as the nucleus of the Figure8 business, Autom8 does just what its name suggests – automates and manages the end to end communications, job allocation, scheduling, parts management, logistics, job completion and billing functions, keeping Figure8’s overhead costs to a minimum and allowing Figure8 the ability to offer highly customised support services at a low base cost, whilst still maintaining an incredibly high quality of service.